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Solutions & Success
Our Integrated Ecosystem in Action
Every breakthrough we deliver aligns people, process, technology, and data.This is how science drives measurable success.
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Energy & Utilities
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Infrastructure & Transport
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Healthcare & Life Science
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Government & Public Sector
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Professional Services
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Training & Education
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Technology & Digital Innovation
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Manufacturing & Industrial Operations
Industries We Serve
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Business Operations & Service Delivery
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Finance & Commercial
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Pricing & Quotation
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Project Management Office
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Asset Management
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Customer Experience & Service
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Logistics & Supply Chain
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Technology & Digital
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Functions
Asset Handover Optimisatin
Reengineering Processes and Embedding Change in a Complex Environment
Offer:
People:
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Stakeholder alignment
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Clarifying roles and responsibilities
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Embedded change management
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Targeted training to build capability
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Process:
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End-to-end delivery management
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Diagnostic review of existing processes
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Design and standardisation of workflows
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Risk-based controls
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​Technology
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Integration of digital workflow (InEight)
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Data:
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KPI framework design
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Dashboarding and reporting
The program delivered measurable improvements in both performance and governance. Our client achieved a step-change in asset handovers.
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Key results included:
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Achieving Asset Handover Certificates for multi-billion dollar worth of backlog projects, significantly reducing risk
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Standardised handover processes
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Improved collaboration and alignment between teams
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Real-time performance visibility through KPI dashboards
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The Outcome
The Challenge:
When managing a complex, multi-billion-dollar infrastructure portfolio, inconsistent asset handovers across projects creats compliance risk and the potential for orphaned assets.
Our client required an end-to-end solution that would clear a significant backlog while establishing sustainable handover processes for future projects.
Sustainable improvement required more than new frameworks: it required behavioural change, capability uplift, and alignment across diverse stakeholder groups.
Our Approach
We partnered with our client to lead the end-to-end delivery of the Asset Handover Optimisation Program, focusing on execution, standardisation, and long-term sustainability.
Our work included:
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A diagnostic review of existing processes and the backlog
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Stakeholder engagement to align delivery teams and asset custodians
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Design and implementation of effective and efficient processes
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Integration of digital tools to support a risk-based approach
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Development of KPI frameworks and dashboards to track efficiency
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Embedded change management and training
Revenue Collection in Health Service
Standardising Commercial Operations for Scalable Performance
The Challenge:
One of Australia’s largest diagnostic imaging providers was operating complex accounts receivable and finance processes across multiple sites.
Variations in workflows, inconsistent practices, and limited performance visibility were impacting efficiency, scalability, and on-time revenue collections in a complex, regulated industry.
The organisation required a standardised, end-to-end operating model that could support growth while improving execution, accountability, and performance across commercial operations.
Offer:
People:
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Embedded change management
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Design and delivery of 35 AI-enabled e-learning courses for 1200+ staff
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Stakeholder engagement for process ownership
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Process:
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BPM and process reengineering
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Diagnostic review of processes
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Defining RACI
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3-layer process documentation
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​Technology
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AI-Agent with dynamic decision to replace RPA bots
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Data:
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Full-scale statistical analysis of financial data
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Qualitative analysis of team dynamics
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KPI framework design
Our Approach
CoEcosystem was partnered to lead a process improvement and transformation program across Accounts Receivable and Finance Operations, focusing on practical execution and sustainability.
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Our approach included:
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A comprehensive diagnostic review to identify priorities and ROI
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Process re-engineering and standardisation
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Integration of performance measures and KPI-driven dashboards
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Embedded change management and targeted training
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End-to-end implementation, supported by knowledge transfer
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Rather than addressing processes in isolation, we delivered integrated improvements across people, process, technology, and data to ensure new ways of working were embedded and scalable.
The Outcome
The program delivered a scalable and standardised operating model that improved execution across commercial operations.
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Key results included:
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A uniform operating model implemented across national operations
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Reduced errors and rejections through simplification and digitisation
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Reduce service-to-cash cycle time
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Improved cost-effectiveness and staff productivity
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Strong engagement and buy-in supported by tailored training and change management
The engagement established a scalable foundation to support continued growth while maintaining control, efficiency, and performance.
CX and Sales Performance
Transforming Middle-Office to Improve Performance & Customer Experience
The Challenge:
We led a major transformation for a large multinational organisation with the objective of improving business performance, simplifying operations, and enhancing customer experience across multiple customer segments.
The function operated through a decentralised organisational model, resulting in inconsistent processes, extended processing times, and inefficiencies that hindered the desired customer experience.
Our client required a transformation that would improve performance at scale, reduce operational inefficiencies, and deliver measurable customer and business outcomes.
Offer:
People:
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Embedded change management
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Leadership alignment across multiple business units
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​Technology
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Integration of a digital quotation tool
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Integration of web-based product selectors and configurators
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ERP and CRM integration
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Process:
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Organisational Design and Transformation
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Process Reengineering
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RACI development
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Decision point and approval simplification
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Customer Experience Uplift
Data:
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Statistical analysis
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Price file analysis
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Reporting and dashboarding
Our Approach
This transformation was an end-to-end delivery that combined business organisational design, process reengineering, change management, and customer experience improvement.
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Our approach included:
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A comprehensive review of business performance to identify priorities
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Definition of baseline performance measures and improvement targets
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Mapping and reengineering processes to eliminate inefficiencies and reduce cycle times
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Organisational transformation and transitioning from a decentralised to a centralised operating model
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Integrating digital quotation tool and product selectors and configurators
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Simplification of the Chart of Approvals (CoA) and reporting lines
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Integration of digital tools to automate low-value, repetitive tasks
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End-to-end project delivery
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Embedded change management to support adoption across teams
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Customer Journey Mapping to improve experience across key customer personas
The Outcome
The transformation delivered significant improvements across operational performance, organisational efficiency, and customer experience.
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Key results included:
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Faster quotation processing times through increased sales
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Measurable improvements in customer experience, reflected in increased Net Satisfaction Score (NSS) and Net Promoter Score (NPS)
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Streamlined operations aligned to a clear, standardised operating model
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Successful change adoption across 1,000+ customer accounts and staff members
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Reduced headcount (FTE) requirements through centralisation and optimisation
The transformation delivered a step change in how our client's quotation operations perform and scale. By aligning people, processes, technology, and customer experience, we improved efficiency, reduced operational complexity, and delivered a consistent, responsive customer experience.
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The engagement is recognised by the client as a strong example of integrated transformation, delivering tangible business and customer outcomes and has been adopted globally.
PMO Modernisation
delivery performance in safety critical enviroment
The Challenge:
Our client was delivering a $500M maintenance program involving high-risk, safety-critical activities in a regulated industry.
The scale and complexity of the program required strong governance, clear accountability, efficient resource allocation, and real-time performance visibility to meet regulatory obligations and delivery commitments.
The PMO function required improvement to establish a consistent, program-wide framework for executive oversight, integrated reporting, and proactive management of cost, schedule, and risk.
Offer:
People:
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Behavioural Change & Capability
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Stakeholder mapping and engagement
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​Technology
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Enablement of fit-for-purpose PMO tools
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Design of integrated reporting structures
Process:
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Operational Performance & Execution
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Definition of roles and responsibilities
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Diagnostic review of organisational maturity and program management needs
Data:
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Development of KPI frameworks
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Dashboarding to provide real-time visibility
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​Performance reporting to support proactive intervention and executive decision-making
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Our Approach
We designed and implemented a fit-for-purpose Program Management Office (PMO) and governance framework, along with project delivery processes, to strengthen oversight and execution across the portfolio.
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Our approach included:
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A diagnostic review of organisational maturity, governance arrangements, and program needs
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Design of a Program Governance Framework aligned with the client's corporate objectives and PMO best practices
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Establishment of a centralised PMO, including policies, processes, tools, and templates
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Development of integrated dashboards and KPI reporting
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Stakeholder mapping and facilitation of governance forums to align executive sponsors and operational teams
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Implementation, change management, and targeted training to uplift internal capability and embed new practices
The Outcome
The new PMO and governance framework delivered a significant improvement in program oversight and decision-making.
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Key results included:
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Improved delivery across the $500M program
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Improved portfolio governance, visibility, and standardisation
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Integrated reporting that enabled proactive identification and management of risks and issues
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Stronger alignment between strategic objectives and program delivery
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Timely and informed executive decision-making
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Construction delivery within time and budget.
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Our client achieved a significant uplift in governance maturity and execution control. Early intervention supported improved schedule adherence and reduced the risk of cost overruns. The PMO framework was subsequently adopted as a reference model to support sustainable governance practices across future programs.