Process

Turning Strategy into Execution at Scale

Overview

Process is where strategy succeeds or fails. Under the Process pillar, we design and optimise clear, efficient, and scalable processes that improve flow, decision-making, and execution across complex organisations.

Our work focuses on operational excellence, performance improvement and customer experience. We design processes that people can actually follow, that integrate with systems, and that perform under real-world pressure.

1

Business Planning & Execution Alignment

Strong plans only create value when they are executable. We support organisations to design practical business plans that connect strategy, investment decisions, and operational delivery, ensuring priorities are clear, resourced, and measurable.

Typical services include:

Business and operational planning frameworks
Facilitating Annual and multi-year planning cycles
Strategy-to-execution alignment
Investment prioritisation and trade-off analysis
Objective, initiative, and KPI alignment
Benefits and value realisation planning

We ensure business plans are not static documents, but living mechanisms that guide decision-making, performance, and accountability throughout the year.

2

We diagnose and redesign end-to-end processes to improve flow, reduce waste, and strengthen performance by using Lean, Six Sigma, and systems thinking, tailored to the organisation’s context and maturity.

Business Process Improvement & Optimisation

Typical services include:

Process diagnostics and maturity assessments
Value stream mapping and flow analysis
Bottleneck and constraint identification
Cycle time, cost, quality, and rework reduction
Performance baselining and KPI definition

3

Process Re-Engineering & Operating Models

For organisations undergoing transformation, growth, or regulatory change, we design future-state processes and operating models that support scalability, governance, and performance.

Typical services include:

End-to-end process re-engineering and future-state design
Target operating model (TOM) design and implementation
Service delivery and operating model redesign
Role clarity, RACI, and accountability design
Decision rights and governance alignment
Integration of process, technology, and data flows
Scalability and growth readiness assessments
Transition planning from current to future state

Common application areas include:

Service delivery and operational models
Finance, commercial, and revenue functions
Pricing, quotation, and approval workflows
Asset lifecycle and handover models
PMO and portfolio delivery operating models
Customer and service experience journeys

4

Governance, Controls & Standardisation

We embed fit-for-purpose governance, controls, and standard work that balance assurance with efficiency, particularly in regulated, asset-intensive, and public-sector environments.

Our approach avoids over-engineering and focuses on:

Clear decision rights
Proportionate controls
Transparent accountability
Repeatable, scalable execution

Where This Is Applied

Across functions including:

Business Operations & Service Delivery
Finance & Commercial
Project Management Offices (PMO)
Asset Management
Customer Experience & Service
Logistics & Supply Chain

Outcomes

Business plans that translate into action
Clearer priorities and decision-making
Improved operational efficiency and flow
Consistent, repeatable execution
Reduced risk, rework, and delivery friction
Improved customer satisfaction

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